Shipping

We are pleased to offer free UPS ground shipping to anywhere in the U.S. Please allow 2-3 business days for processing.

Returns & Exchanges

We want you to love our luxury bands as much as we do. If you are not in love with your purchase, you may return or exchange it within 30 days of purchase. As leather is a natural material, we cannot refund bands that have been worn.

Please make a return or exchange “request” within 30 days of your purchase by emailing us at returns@chalonne.com.

Refunds will be made in the form of the original payment. The customer is responsible for any return shipping costs.

Stock & Availability

Delivery times may vary due to the hand-crafted nature of our products and high demand. Some items are made to order and may take up to six weeks to deliver. If any item in your order is not immediately available to ship for any reason, you will receive an e-mail from us with details.

Damages

If you receive an item that is damaged, please contact us immediately at info@chalonne.com with images (if possible) and a detailed description of the damage. All damage must be reported within 48 hours of receipt of your order.  

Payment

We accept the following forms of payment: Credit card, PayPal, ShopPay, ApplePay

Repairs

Each Chalonne band is carefully crafted with attention to quality. Despite this, with wear, your band may need to be repaired. Please contact us at info@chalonne.com regarding the nature of the required repair. Unless deemed a defect of fabrication in creating the piece, repair costs are the responsibility of the customer. Please see our Product Care section to ensure your band is being handled and worn with care, which will extend the life of the product.