Liquid Grid

Returns & Exchanges

We want you to love our luxury bands as much as we do. If you are not in love with your purchase, you may return or exchange it within 30 days of purchase. As leather is a natural material, we cannot refund bands that have been worn.

Please note, our diamond bands (Menkaura and Voie Ferree) are made to order, are FINAL SALE and cannot be returned for an exchange or refund. 

Please make a return or exchange “request” within 30 days of your purchase by emailing us at returns@chalonne.com.

Refunds will be made in the form of the original payment. The customer is responsible for any return shipping costs.

Shipping

We are pleased to offer free UPS Ground shipping to anywhere in the United States. If you enter a P.O. box for the shipping address, it will be sent via USPS.

For all international destinations (outside the U.S.), the customer will be responsible for shipping costs via DHL Express.

Please allow 2-3 business days for processing.

We currently ship to the following countries: Australia, Austria, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Jordan, Kuwait, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom

Payment

U.S. customers: We accept the following forms of payment: Credit card, PayPal, ShopPay, ApplePay

International customers: May check out using their local currency and a local payment method. Duties and taxes are calculated and paid at the time of checkout (not upon delivery).

Stock & Availability

Delivery times may vary due to the hand-crafted nature of our products and high demand. Some items are made to order and may take up to six weeks to deliver. If any item in your order is not immediately available to ship for any reason, you will receive an e-mail from us with details.

Damages

If you receive an item that is damaged, please contact us immediately at info@chalonne.com with images (if possible) and a detailed description of the damage. All damage must be reported within 48 hours of receipt of your order.  

Repairs

Each Chalonne band is carefully crafted with attention to quality. Despite this, with daily wear, your band may need to be repaired. If you’d like to send us your band for a wear and tear repair or refresh, please send photos and requirements to info@chalonne.com and our Customer Service department will be happy to help. Unless deemed a defect of fabrication in creating the piece, repair costs are the responsibility of the customer. Please see our Product Care section to ensure your band is being handled and worn with care, which will extend the life of the product.

Gorgeous!!!!

I love love love my Chalonne Sedona watch band. It matches effortlessly with every outfit and takes my ordinary watch to the next level! The quality materials and stitching really stand out. Highly recommend!
- Amy F.

Absolutely love

I received my watch band and I absolutely love it. I had been unable to find a band that fit me and my Apple Watch. I searched high and low but it was only when I contacted the customer service person at CHALONNE did it happen for me. Thank you sooo much for making/creating a band in a smaller size for me.
-  Betty S.

Beautiful

I love the watch band

Outstanding Quality

I’m extremely happy with my purchase. Outstanding quality! I’m so happy with this purchase!
- Penny S.

Insanely Gorgeous

I couldn’t be happier with my Chalonne strap! I was always a big fan of the apple watch and I wear mine everyday. However, they look too sporty for a going out outfit, so I always switch it to another watch when I dress up. I’m soooo happy I found this brand, as their straps are insanely gorgeous, super high quality, and most importantly: fit my most elegant dresses and my finest jewelry.
- Bianca B.

A Must Have For All Apple Watch Users

I love my Chalonne apple watch band -- gone are the days when our apple watch doesn't become a fashion statement. I switched out my original apple band for my Chalonne band and love the effortless style upgrade! A must have for all apple watch users.
- Jessica G.

I Got So Many Compliments

In love with their craftsmanship! Such a stylish strap, I got so many compliments! Thinking to have another one to match with my going out outfits!
- Nataliya N.

Statement Strap

I received the Waiheke in Cream and I am in love with it. I wear my Apple Watch every day, and have been looking for a “statement” strap. The leather is amazing quality and the soft shearling is so unique--I have received many compliments.
- Maddie H.

Exceptional Customer Service

I recently purchased the Timbavati watch band and it's absolutely spectacular! It was a little large for my wrist size wise, and the customer service department helped me get additional holes punched into it for a perfect fit. Excellent quality item and exceptional customer service!
- Stephani G.

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